Customer is Always Right???

A good blog on whether the customer is always right.

On another note, the victims of Kenya Airways flight KQ507, rest in peace. It was such a moment for the aviation industry especially in Africa. KQ is rated as one of the best in this part of the world. So much has been said about the crash from suspecting the pilots, the age of the co-pilot, Doula international airport and just the weather. It's of concern this time since I am currently based in Nairobi.